DELIVERY / SHIPPING
The large majority of our orders are shipped within 24 Hours of the order, and delivered in 2-5 days across India. We ship through leading courier services, and you can track your order online after it is shipped. In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item.
WE ARE COMMITTED TO DELIVERING YOUR ORDER ACCURATELY, IN GOOD CONDITION, AND ALWAYS ON TIME.
> We currently deliver to more than 750 cities across India.
> Our shipping and delivery lead times vary by destination, and the typical lead times are as shown below
Total time for delivery
|Delhi NCR||1-2 working days||1-3 working days||2-5 working days|
|Mumbai||1-2 working days||1-3 working days||2-5 working days|
|Bengaluru||1-2 working days||1-3 working days||2-5 working days|
|Rest Of India||1-2 working days||2-6 working days||3-8 working days|
> As mentioned above, we ship most items within 1-2 working days of the order. However in some cases, we may take longer, up to 10 working days, to ship the order as we may have to procure it from our suppliers or in the case of e-juices we don’t have steeped stock ready. In the unlikely event that we are not able to ship your order completely within 10 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment*.
> We ship on all week days (Monday to Saturday), excluding public holidays.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
> If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call or whatsapp us at +91-7777-060-777 or email us at firstname.lastname@example.org, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
> Please note all items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations
*Note: In the event we have to cancel any items in your order, if you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/net-banking, your bank shall be instructed to refund the amount within 2 working days. However, the actual credit to your account will depend on your banks processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.