Shipping & Delivery Policy

✔️ Orders placed before midnight will be delivered the following day.

✔️ Except for remote areas, delivery is available in all 7 emirates.

✔️ Except on public holidays, deliveries are made 7 days a week.

✔️ We make every effort to ship your order the next working day by noon. A shipment may be delayed due to an emergency or severe weather.

✔️ Customers have the option of choosing between standard and expedited delivery. Depending on the service selected, additional fees will be noted at checkout.

✔️ A signature is not required at the time of delivery. Customers must have someone available to receive items when they are shipped.

✔️ During the shipping process, the company is not responsible for any lost or damaged items.

✔️ Delivery dates for pre-order items may be seen on the product description page.

✔️ It is not possible to modify the shipping address. We will only ship to the address provided at the time the order was placed. The cost of shipping is non-refundable. Your refund will be reduced by the original delivery charge.

✔️ When you produce your Emirates ID or passport and pay the complete invoice amount, the courier will deliver your package.

✔️ To place an order, you must be at least 18 years old. If you are under the age of 18 and place an order, you will undoubtedly lose your money.

Delivery Charges Policy

✔️ If your order is less than AED 300, you will be charged a delivery fee of AED 30.

✔️ If the entire order value is AED 300 or above, there are no delivery fees or free shipping.

✔️ If you purchase before 2 p.m., you may get same-day or expedited delivery in Dubai for AED 50.

✔️ All shipping promotions, unless otherwise declared, apply only to standard shipping.

Order & Delivery Confirmation Policy

✔️ After completing your order, you will receive an order confirmation email from [email protected].

✔️ You will receive an SMS, WhatsApp, or email notice once the order has been fulfilled and is ready to be delivered.

✔️ To guarantee delivery to the proper area, our courier will confirm the address by WhatsApp or phone call.

✔️ Please contact us at [email protected] with any further questions or queries.

✔️ On all debit and credit card purchases, a 2.5 percent charge will be levied.

Warranty Policy

✔️ Our items come with a 2-day warranty against manufacturer defects.

✔️ To claim a warranty, you must provide the order invoice number.

Returns Policy

✔️ Within two days of purchasing the goods, you can request a refund or exchange. After that time, the claim will be null and invalid.

✔️ To be eligible for a refund or return, the item must be returned in its original manufacturer packaging, unused and unopened.

Refund Policy

✔️ Once we get your goods, we will send you an email acknowledging receipt.

✔️ You will be notified by email if your refund has been approved or rejected after the item has been inspected.

✔️ If your refund is approved, it will be executed through bank transfer or, in rare situations, cash.

✔️ If your application is rejected, the same items will be returned to your mailing address.

Exchanges Policy

✔️ Only things that are faulty or damaged are swapped. Send us an exchange request at [email protected] if you want to swap for the same item.

Exclusion Policy

✔️ This warranty does not cover the following items: Pods , Accessories in general

✔️ Please keep in mind that the guarantee only covers manufacturing faults. Misuse, scratches, drop marks, or misuse of batteries or chargers will instantly void the warranty.

✔️ We will not be responsible for the following:

• Abuse of any type is prohibited.
• Dropping the gadget
• Scratches on the surface
• Force Majeure
• Items that have been opened by a third party
• Items covered by a separate warranty
• Products that have been attempted to be repaired by someone other than our approved service staff
• Injuries of any sort that occur as a result of use, regardless of the circumstances
• Third-party software-related problems and damage
• Issues that arise as a result of changes or modifications
• Products with defaced or missing serial numbers.

Pods Refund Policy

✔️ There will be no refunds. There are no refunds. Taste is far too personal. Many e-liquids that some people love, others don't, thus we can't give you a refund or a return only because you don't like the flavor. Please accept our sincere apologies. We are unable to accept returns of any e liquids, whether they are unopened, unused, or still packaged, since we cannot determine whether they have been doctored/tampered with.

Indemnification Policy

✔️ The user undertakes to defend, indemnify, and hold candymanvapes.com harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to their use of the Site./p>

Common Sense Policy

✔️ Exploitation, vape gear, unlike a new fridge, TV, or phone, has a life span that is entirely reliant on your knowledge base and whether or not you are familiar with the characteristics and capabilities of these products. Vaping is a pastime in general, so you should study reviews, watch tutorials, and do your homework before placing a purchase.